DELIVERY DETAILS

Sydney4x4accessories.com only delivers within Australia. We have no hidden fees, just standard delivery charges based on the weight of your order. All delivery charges will be shown throughout the process for your peace of mind.

GENERAL SERVICE

Delivery options in this category are the most affordable delivery options available. They are facilitated by road courier services, ensuring all deliveries are tracked and as fast as possible. If your product(s) are eligible for free shipping, they will be sent by general service options.

EXPRESS SERVICE

Contact us if Express Service is needed. Express Services are the fastest courier options available. For orders under 20kg, they will be sent by air, in most cases on an overnight service. If your order is over 20kg, it will be sent by express road courier in order to keep the cost as affordable as possible. Please note that express services are not available for all areas.

DISPATCHING YOUR ORDER

Provided your items are in-stock and payment has been received we will dispatch your order from our warehouse within 1-2 business days. If an item is out of stock we will back order it for you. You will be contacted by our customer service team to confirm a suitable time for delivery of your purchase. We operate within a 2 – 3 hour delivery window and will need the purchaser to sign for the product. Drivers will ask to sight ID to confirm your details and may ask to see the credit card used for the purchase.

TRACKING YOUR ORDER

We will email you a tracking code so you can monitor your order's progress once we have dispatched it from our warehouse. You must be a registered user to be able to track your order.

HOW LONG WILL MY ORDER TAKE?

As all our delivery prices are dynamically calculated. This range is business days in transit, and commences after your order is dispatched. You will receive an email once your order is dispatched with all the tracking details. If you have any questions that the tracking information cannot answer, please contact customer service.

WHAT WILL I DO IF I AM NOT HOME FOR DELIVERY?

Small items sent with Australia Post or Australian Air Express will be taken to your nearest Post Office, although a card will be left in your letterbox informing you of this. All other couriers will leave a calling card, which you will need to call the relevant number and arrange another time for delivery. You will not be charged for this redelivery.

RECEIVING YOUR ORDER

All orders must be signed for, so please ensure there is someone available at the delivery address. If there is no one there the courier will leave a note and will either attempt to deliver it again or will leave the package at your local Australia Post office for collection.

UNSUCCESSFUL DELIVERIES

In the event that goods over 20kg are despatched and you are not available to meet the driver at the agreed time a rebooking fee will be charged to your account. You will need to contact customer service to arrange a new time and pay the fee. Normal delivery fees and charges apply.